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Frequently Asked QuestionsHere we have collected answers to most common questions (click on the question to see the answer). If you can't find here the answer to your question or need help regarding our online booking system, you will find more options to the left.
Questions regarding reservations
Other questions
AnswersI have made an online booking, but I didn't receive a confirmation. Why? What should I do?When making your reservation online, you should always receive a reservation confirmation. If you have not received it, it's usually because the email address you entered in the booking has been misspelled (the reservation is completed, but the confirmation could not be delivered), or because you closed the last booking page too soon and the booking was not then completed. Occasionally, booking confirmations were blocked by spam filters. Whatever the reason, we recommend that you contact us and check the status of your reservation. If you have not used our online booking system on hotelpetit.dk, we recommend that you contact the system where you have booked.
I have sent a reservation request, but I didn't receive a reply. Why? What should I do?The system automatically sends a receipt when your request has been sent. If you have not received it, it probably means that your email address was misspelled or that our email to you has been blocked by your spam filter, therefore we can not contact you. Please also note that we do our best to answer all queries within one working day, but we do not always succeed. Whatever the reason, you are welcome to call us (+45 98 44 11 99)
I have informed my credit card number when booking, but the money has not yet been drawn on my bank account. Why?We only use the credit card information to guarantee the reservation, but payment is not required until departure, unless otherwise is noted in the reservation.
I need to cancel my reservation. How do I do it and how much does it cost?It is important that you cancel in the same way and through the same system where you have booked. If you booked directly with us, or at hotelpetit.dk online booking system, you can generally cancel your reservation without charge until 4:00 p.m. on the arrival date (click here for details and exceptions). There are also special rules for groups and conferences (click here). If you booked through a different system (e.g. a travel agent, a tour operator, another online booking system), then their rules apply and you must check directly with them.
Can I reserve a room, which is suitable for disabled persons and wheelchair users?One of our rooms is especially suitable for disabled persons and wheelchair users. We kindly ask that you insert a note in your booking where you specify your requirements or that you contact us directly. Allocation of the requested room is only confirmed when you receive our reply. Note that there are a few steps to the hotel reception (but not to the room), therefore a travel companion may need to help with check-in and check-out.
I have trouble walking up and down stairs. Can I book a room at ground floor?We have many comfortable rooms at ground level, and if you have any trouble in walking, please insert a note in your booking: we will do our best to assign you one of these rooms. We also have an elevator, but it does not provide access to all rooms. The elevator can only be used with a card that is borrowed to people with special needs upon arrangement.
Back to the top How can I be sure that the deluxe room which I would like to book has a balcony (or sofa)?Please enter a note in the reservation with your wishes (balcony or sofa). Unfortunately we can not guarantee that your request will be met, although it almost always succeeds.
Where can I park? How much does it cost?Although the hotel is located in the center, there are many parking options in the area and in the reception we would be pleased to show you both free and pay parking possibilities. All parking is free in low season. In other periods, the public parking cost DKK11.00 per hour (but only from 8:00 a.m. to 6:00 p.m.). The hotel's own parking is free after week 42 (mid October) and up to Easter, while in high season it costs DKK 50.00 per day (from 2:00 p.m. on the arrival on site to noon on departure date). Parking places can not be booked in advance. Parking in other areas of the city is free where allowed.
Can I bring my pet with me?Unfortunately animals are not allowed, regardless of species and size.
When is check-in? When is check-out?Check-in time is from 2:00 p.m. to 6:00 p.m. If you come earlier, we can not guarantee that your room will be ready, but if it's ready you can of course check-in immediately. If you expect to arrive later, we kindly ask you to inform your expected arrival time in the reservation (together with your mobile phone number) and to contact us if you are delayed.
Check-out time is before 11:00 a.m. When is breakfast served? What is there at the buffet?Our breakfast buffet is served in the restaurant next to the reception from 7:30 a.m. to 10:30 a.m.
At the buffet you find hot and cold drinks, several kinds of breads, croissants and muffins, freshly cut fruit, several types of yogurt, cereals, nutella/ honey, several kinds of jam, cheese and cold cuts, soft boiled eggs, liver paté and marinated herrings, cucumbers and tomatoes. How can I connect to the internet?You can connect to the Internet with your computer via our wireless network which covers all the rooms, the annex and the common areas. Access is free but requires a password, which you will obtain at the reception.
A desktop computer is also available 24-hours for shared guest use. Where can I eat dinner?There is a wide variety of restaurants within walking distance. We can help with recommendations and reservations, and in some periods, we offer packages where dining at selected restaurants is included in the the price (see our offers).
May I use pictures and text from this website?The materials displayed on this website, including informational texts, photographs, illustrations, graphics and other graphic materials, names, logos, trademarks and other marks are the property of their respective owners, including Hotel Petit, Skagen Tourist Bureau and VisitDenmark and are protected by copyrights, trademarks and other intellectual property rights. These contents can be displayed and printed solely for your personal non-commercial use. You may not reproduce, sell or publish any such material to third parties without explicit prior written consent from Hotel Petit.
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