How we gather guest reviews

We send an email to all our customers, whose email address is in our computer system, after their stay. The email provides a link to a short questionnaire which can only be completed once. We donate 5 DKK to a charity, every time we receive a form. All reviews are automatically published and they can not be corrected retrospectively.

Likewise, we can not delete individual assessments but we reserve the right to delete any comments that we deem incompatible with the rights of others (eg personal data) or contain inappropriate language. We also reserve the right to delete all schedules over 18 months old.

Have you stayed with us but not received our invitation to participate in the survey?

We'd love to hear your opinion, but sometimes a fail occurs for various reasons:

• someone else has made ​​your reservation, and we've sent the email to that person's email address
• you have not provided your email address in your reservation, or your email address has changed since you booked
• you have not booked directly with us and the booking was made ​​through a booking channel, which does not forward your email address to us
• your spam filter has deleted our email
• last but not least ... we've made a mistake when entering your email address, or an error has occurred upon dispatch from our server

Would you like to participate, we would kindly ask you to contact us by clicking here. Please provide your full name, arrival and departure date, and the name of the person who made ​​your reservation, if it wasn´t you who made the booking. Once we have checked the information, we will send you a new invitation. Thanks in advance!